🇬🇧 Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day of conclusion of the contract (registration or booking of a paid service).
To exercise your right, please contact us:
it-soft GmbH
Wendl-Dietrich-Str. 22
80634 Munich, Germany
E-Mail:
Phone: +49 89 189 55 15 00
Free Call: 0800 800 18 11
by means of a clear statement (e.g., by e-mail or letter).
Consequences of Withdrawal
If you withdraw from this contract, we will refund you all payments received without delay and no later than 14 daysfrom the day on which we receive your notice of withdrawal.
We will use the same payment method that you used for the original transaction unless otherwise agreed. You will not incur any fees for this refund.
Exclusion / Early Expiry
The right of withdrawal does not apply or expires early for contracts:
- for the provision of services, if Perfect-Aupair.com has fully performed the service and you have expressly agreed beforehand that we may begin execution and you lose your right of withdrawal once the contract is fully performed;
- where you have received digital content (e.g., premium memberships, upgrades) and we have started execution after your express consent.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
To:
it-soft GmbH
Wendl-Dietrich-Str. 22
80634 Munich
E-Mail:
I/we hereby withdraw from the contract concluded with me/us for the provision of the following service:
Ordered on: ____________
Name of consumer: ____________
Address of consumer: ____________
Date: ____________
Signature (only if submitted on paper)